Overseas service structure: HC China & 5 HC overseas branches & 500+ qualified HC service stations
Overseas service team: 2000+ qualified engineers/mechanics
Overseas service coverage: 180+ countries & regions & 400+ models & 200,000+ units
A global service system with more than 500+ highly qualified Hangcha service stations & 2000+ qualified engineers/mechanics, ensuring
each of Hangcha truck is served with quick, reliable, customized and cost-efficient repair & maintenance support.
Hangcha service team is always at your side, no worry about long time service or parts waiting, no worry about damages or truck resale
value decreasing caused by improper maintenance, no worry about improper service charging.
Service concept
Quick, reliable, cost-efficient
Flexible service contract
Extended warranty, labor, etc.
Standard service procedure
Promise, team, tools, hour counting,
charge, etc..
Product experts for developing
Global service from manufacturer
for core parts
OEM Stock plan
Time always comes the first when referring to technical support. That’s why Hangcha is building an on-line technical support system based on self-help trouble shooting system and Hangcha 7*24 experts on-line standby. Every Hangcha user and dealer are able to get professional guide in any time. Besides, on spot service is available to meet different technical needs, and technical communications are held termly with a goal of technical ability improving for both you and Hangcha.
Self-help trouble shooting system
24h on-line support
Experts on spot service
Technical communications
Only qualified operator and service mechanics can ensure the forklifts running in safe, efficient, low-cost, mode. Hangcha training service offers the choice to build up your qualified term. From product philosophy and safety knowledge, operating and maintenance skills, to service and training abilities, your sales reps, operators, mechanics, and trainers, will be armed to the teeth.
Have you ever imagined to have your own specialists to follow up your products from the design stage? To be involved in quality control process from the raw material input? To follow up all quality improving issues with restrict 8D process? To make an extra PDI on your own level? Even help to make inspection on products from other of your suppliers in China? Join this plan, you will get all.
Products developing
Continues quality improving plan
Production following
8D quality control
Customer own PDI level
3rd party quality inspection in Chinese market
Too much anxious to be a new competitor in the line? With no idea about what service to do or how to do, with no qualified service team, with no reasonable stock, even without a fair equipped working place? Fortunately, with Hangcha service ability building plan, you will own everything a good service provider should have.
Service plan/structure building
Technical team training
Parts stock plan/structure building
Workshop & Warehouse (including service facilities & tools) building
Long term on spot service
This can be a way to make your business big, bigger and the biggest. Deeper cooperation with Hangcha value-added service project, you will get a chance to be a pain spot killer, growing up to be a giant by contributing to whom we are working with and where we are living.
Products developing/modification
Never easily say “goodbye” to your trucks, product upgrading system can make your truck doing more. Such as function expanding, lithium battery modification, FIMS, etc
Recycling
Remanufacturing
Authorized service
Do you know how does your fleet work and how much of the cost of operation?
Want to know whether there is room to save more and improve the productivity and utilization of your fleet?
With this all-in-one functional information system upon the internet of things technology, you will find a productive and intelligent fleet management
system that can optimize your material handling fleet, reduce the cost of operation and manage your workforce in a better way.
Contact our after-sales service team to get more. Email: service@hangchaeurope.com
Here you can send us an inquiry concerning general questions about Hangcha.
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